Effective Date: January 2023

Updated: August 2024

Introduction
This Privacy Policy governs how Kelas Maya by Aceture Network (SSM Reg No: 201903195965) (“we,” “us,” or “our”) collects, uses, maintains, and discloses personal information from users (“you” or “your”) of the Kelas Maya website (the “Website”).

1. Personal Information Collection
1.1. We may collect the following personal information:

• Name
• Email address
• WhatsApp numbers
• Children’s names who are learners on our platform
• IP address
• Location
• Device information
• Browser information

1.2. Information is collected through our website during registration, inquiries, or forms submission, and automatically when using our portal.

1.3. We collect IP address, location, device, and browser information specifically to monitor and prevent abuse of our portal, such as unauthorized sharing of accounts, ensuring the security and integrity of our services.

2. Use of Personal Information
2.1. We use the collected information for:

• Providing access to our eLearning platform and courses
• Communicating course updates, announcements, and account-related information
• Personalizing user experience and improving our services
• Internal research and analysis
• Academic research and publications, including participation in external competitions (data will be anonymized)

3. Third-Party Services
3.1. We may engage third-party services to assist with various aspects of our operations, such as payment processing, website hosting, and analytics. These third-party providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4. Cookies and Tracking for Affiliates
4.1. Our website uses cookies and similar tracking technologies to monitor affiliate links and ensure proper attribution of commissions. These cookies help us understand user interactions with our affiliates and improve the user experience.

5. Security of Personal Information
5.1. We take reasonable measures to protect your personal information, but note that no internet transmission or storage is entirely secure.

6. Retention of Personal Information
6.1. Personal information is retained indefinitely or until removal is requested.

7. Compliance with Malaysian Law
7.1. We adhere to the Personal Data Protection Act 2010 (PDPA) of Malaysia.

8. Opt-out and Unsubscribe
8.1. You may opt-out or unsubscribe from our communications through provided instructions or by contacting us directly.

9. Handling Information of Minors
9.1. We respect the privacy of users under 18, sharing their submissions or questions without revealing identities.

10. International Data Transfers
10.1. We do not transfer personal information internationally.

11. Data Breaches or Incidents
11.1. While we take precautions, we currently have no specific procedure for data breaches. We will, however, notify users and take necessary steps in such an event.

12. Updates to Our Privacy Policy
We reserve the right to update this policy to reflect changes in our practices or legal requirements. Users will be notified of significant changes.

13. Contact Us
For privacy concerns, please reach out through the designated channels on our Website.

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